By Laura Varnon, Marketing Coordinator
There are a few common hot tub service issues that we hear about frequently at The Spa and Sauna Co. that you can fix for yourself, if so desired. Why not save yourself those charges? This is the final blog in a three-part series.
1) I am showing a Locked Display Screen.
Solution: Since every brand and model has a different set of controls and specific instructions used to unlock your screen, you should consult your owner’s manual for instructions. Click Here for Hot Spring Spas Owner’s Manuals; Click Here for Sundance Spas Owner’s Manuals; Click Here for Caldera Spas Owner’s Manuals; Click Here for Freeflow Spas Owner’s Manuals. Please be sure to select the correct series and year, as directions may vary.
2) I need to do my ACE monthly reset – to prevent a build-up of salt in Hot Spring Spas with the Ace Salt System.
Solution: As a bit of background, when you first fill up your Hot Spring spa with the Ace Salt System you put in a set amount of salt, depending on your hot tub model. You only need to add salt when you add water. Over time, as the water evaporates, the salt level in your spa increases, so when you top off your hot tub, you need to add salt based on the size of your hot tub. Please consult your owner’s manual for more information or the instructions on your jar of salt. Click Here for Hot Spring Spas Owner’s Manuals.
Every 30 days, the green logo light on your Hot Spring spa with the Ace Salt System will light up and a water drop symbol will appear on the display of 2017 models and older. This is your Ace monthly reset. Simply go into the Ace Setting, select Ace Water Care Systems. Normally this area will show Functioning. During your Ace monthly reset, it will say Confirm Output. Hit the Output button and it will be reset.
Tips for Ace Settings (especially important for our customers who are on vacation or do not reside where their spa is): You can set your Ace output anywhere from 0 (off) to a high of 10. If you use your spa a lot, feel free to set it high. But if you are away, you may consider turning it off by setting it at 0 or setting it very low at 1-2. If the output is not confirmed at 30 days, the Ace Salt System will automatically reduce the setting on day 35, and on day 40, it will turn itself off.
We hope this information has helped you feel more confident handling some routine maintenance and minor service issues. If you need support or would rather we handle these issues for you, we would be glad to assist! The Spa and Sauna Co. has an award-winning Service Department and can help you with any issues or concerns you may have. Call us today at 775-852-3838 or email service@spaandsauna.com.
If you missed earlier parts of this three-part series, Click Here to read them.
