Got A Question? We’ve got Answers

By Laura Varnon, Marketing Coordinator

Have you ever found yourself searching through our website when a question pops into your head? Sometimes it can be hard to find exactly what you’re looking for. That’s why we’ve decided to make it easy!

Do you see that little comment box at the bottom right corner of your screen? Three real Spa and Sauna Company experts are waiting to answer your question. Just type it into the box and one of us will respond as soon as we can. Most times, you will get a response almost immediately!

We’ve been using our Web Chat feature for over six years now and we’ve answered over 10,000 Web Chats! We’re looking forward to helping you with your question too.

We can answer your questions about a variety of subjects, from shopping questions, to spa ownership questions, to service questions.

Here are some of the most common questions we receive:

Question: Where are you located?

Answer: We have locations in Nevada and California. Our Nevada locations are in Reno, Sparks and Carson City, and serve that area and Northern California. The 2 California Stores are in Santa Cruz and San Jose, and serve the Bay area.

Question: How much does a hot tub cost?

Answer: Our hot tubs start at $4,999 and go into the low $20,000 range. We also have used hot tubs available.

Question: How do I buy a spa, swim spa, pool table, sauna, barbecue?

Answer: Great! We are happy to help you find the right piece of leisure equipment for your individual needs. Our team will be in touch!

Question: Do you provide hot tub service, hot tub cleaning services, replacement hot tub covers, or move hot tubs or pool tables?

Answer: We do! Please share your name and a phone number and we will have the appropriate team member get in touch. You can also order hot tub cleaning services directly online here.

While most of our web chats are from people who live in our area, we do get the occasional international web chat or a question from someone on the East Coast. We reply to their questions as well and direct them to their appropriate hot tub dealer.

We look forward to chatting with you sometime soon!